Leche

FAQ

01. The order

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

GENERAL PRODUCT

1. Are Leche products safe for all skin and hair types?

Yes, our formulas are dermatologically tested and crafted with gentle,
nourishing ingredients suitable for most skin and hair types.

2. Are your products sulfate- or paraben-free?

Many of our products are free from sulfates, parabens, and harsh chemicals.
Please check individual product descriptions for details.

3. Are Leche products cruelty-free?

Absolutely. We do not test on animals.

4. Are your products suitable for teenagers?

Yes, Leche is designed to be safe and effective for both women and teenagers.

5. How long until I see results?

Results vary by product and individual. You may begin noticing changes after
2–4 weeks of consistent use.

LECHE Hair Hype Shampoo (Anti-Hair Loss Shampoo)

1. Can I use Leche shampoo daily?

Yes, our shampoo is gentle enough for daily use.

2. Does it really help reduce hair fall?

Yes, it’s formulated with active ingredients like caffeine and rosemary that
are known to stimulate roots and reduce hair loss.

3. Will it work on colored or chemically treated hair?

Yes, the formula is safe for color-treated hair.

4. How long should I leave the shampoo in my hair?

Massage into your scalp and leave for 1–2 minutes before rinsing.

LECHE Hair Vibes Conditioner

1. Is the conditioner heavy or greasy?

No, it has a lightweight, non-greasy formula suitable even for fine hair.

2. Can I apply it to my scalp?

It's recommended to apply conditioner mid-length to ends for best results.

3. Does it help with frizz?

Yes, it hydrates and smooths hair to control frizz.

LECHE Revive+ spray :

1. How often should I use the spray?

Use once or twice daily on a clean scalp for best results.

2. Should I rinse it out?

No, it's a leave-in formula.

3. Can I use it with other hair products?

Yes, just ensure it’s applied directly to the scalp and absorbed before
layering other products.

4. Can men use it too?

Yes, the formula is unisex.

HAIR SERUM

1. Can I use the serum on wet and dry hair?

Yes, it works well on both. Use a few drops and focus on ends.

2. Will it make my hair oily?

No, the serum absorbs quickly and leaves a non-greasy finish.

3. Does it protect from heat styling?

Yes, it provides light heat protection and shine enhancement.

TINT (Lips & Cheeks)

1. Is the tint long-lasting?

Yes, the formula offers a natural, buildable stain that lasts for hours.

2. Can I layer it for a deeper color?

Absolutely! Apply in layers for a more vibrant look.

3. Is it drying?

No, it includes nourishing ingredients to keep lips and cheeks hydrated.

FACIAL FOAM CLEANSERS

For Hyalu foaming cleanser for Dry Skin:

1. Will it strip my skin?

No, it's formulated to gently cleanse while retaining moisture.

2. Can I use it twice a day?

Yes, it’s safe and hydrating for daily use, morning and night.

For
Clarity booster foaming cleanser for Oily & acne prone Skin:

1. Will it help reduce oiliness?

Yes, it helps control excess oil and deeply cleanses pores.

2. Does it help with acne?

Yes, it contains ingredients that purify skin and reduce breakouts.

BODY LOTION (Hydra Nourish Lotion)

1. Is it fast-absorbing?

Yes, it leaves no sticky residue and absorbs quickly.

2. Does it lighten or even out skin tone?

It improves skin texture and hydration, giving a radiant glow.

3. Can I use it on sensitive skin?

Yes, the gentle formula is suitable for sensitive skin types.